FAQ: Your Membership

Click on one of the questions below to jump to the answer:

> Why should I signup on this website?

> What do I get with a "Free Account"?

> How do I create a Free Account?

> I cannot activate my Free account. I didn't receive your validation link.

> I don't receive your email alerts. Can you help?

> What do I get with a Premium account?

> I see you have 3 Premium plans. What’s the difference between them?

> For how long does a Premium membership last?

> Should I sign up for a month, a year or a lifetime?

> How do I subscribe to a Premium plan?

> I would like to test your system and see if my phone receives your SMS. Can I do that?

> How much does SMS Tsunami Warning cost?

> I cannot access my account anymore. What can I do?

> Can I cancel my account?

> I have a Free account and I would like to upgrade to Premium. How can I do it?

> I have already purchased a Premium plan and I want to change its duration. Can I do it now?

> I need an invoice for my purchase. Will I get one?

By creating a profile on this website, you will transform your mobile phone (or other electronic device) into a potential life saver for you and your family.

SMS Tsunami Warning gives you the assurance and the security you need while living in the proximity of coastal areas. Get an extra blanket of protection in the form of early warnings delivered to your cell phone, iPhone, smart phone, computer, iPod, iPad, and any other device with GSM signal or internet access.

Our website offers a broad selection of memberships ranging from 100% free plans to top-of-the-line Premium services.

With a Free Account, we will warn you anytime an Earthquake threaten your location due to its magnitude and other features. Warnings are sent in the form of Email only (no SMS). If you want to activate SMS alerts, you will be required to upgrade to a "Premium" plan; you can do this any time you want. Free Accounts last for a lifetime and are completely free of charge.

A free account is also required to participate to our Forum and discussion boards.

In general, Free accounts are the best way to get acquainted with our website and with our Early Warning System.

Creating a free account is very simple. Just click here and type in your personal information in a web form. Do not worry. We care for your privacy and we will never share your information with anybody.

Once your account is created, you will get access to your user profile page where you can configure your account settings (ie. your current location, phone number, email address, etc.).

After signing up for a Free Account, our system sends you an email with a validation link you're required to click on in order to activate your account. Until you don't do this, your account will not be active and you will not receive our alerts. Please check your inbox, open the email we sent you and click on the validation link. Your account will be immediately activated.

NOTE: If you don't see our email in your inbox, please check your Spam folder. We strongly recommend you add our email address to the "Safe Senders" list of your email account to be sure our mails will be correctly relayed in your inbox.

It seems that some email providers (Gmail in particular) adopted some strict "spam rules" for which automated emails are relayed in the Spam folder. We strongly recommend you add our email address (info@sms-tsunami-warning.com) to the "Safe Senders" list of your email account. If you don't do so, our emails (including email warnings) may be blocked by the spam filter of your email account and may not reach you.

After adding our email account to your contacts, emails will be correctly received. If you use Gmail, find more details here:
http://support.google.com/mail/bin/answer.py?hl=en&answer=9008

With a Premium account, you activate our SMS alert service; should a Tsunami occur in your area, we will send you an instant SMS to the phone number registered in your account.

SMS text messages are a very effective layer of communication to help you and your family get instant information when you need it most. Text Messages can be received by literally any mobile phone in commerce.

SOLO: Users can monitor 1 geo-location only; warnings are sent to 1 phone number only.

YOU & ME: Users can monitor up to 3 geo-locations worldwide; warnings are sent to 3 phone numbers. This plan allows you to add your spouse to the system so your partner gets alerted too in case of live danger.

FAMILY: Users can monitor up to 5 geo-locations worldwide; warnings are sent to 5 phone numbers. This plan allows you to add to the system the members of your extended family (spouse, sons, parents) so that everybody gets warned at the same time if any danger.

Premium accounts last for as long as you need. Upon sign up, you are asked to select the duration of the service: either 1 month, 1 year or lifetime.

While lifetime accounts last for 20 years, 1-month and 1-year accounts last for their respective amount of time. At the end of the period, your Premium plan will automatically expire and it will be automatically switched to "Free". You may renew your Premium membership any time later.

When you subscribe to a Premium plan, we recommend you reflect about your actual needs.

1-Month plans are suitable for occasional travellers that visit ocean destinations for a short amount of time.

1-Year and Lifetime plans are ideal for people residing by or constantly travelling to coastal areas in countries like Japan, Hawaii, California, Thailand, Indonesia, Taiwan, Philippines, Pacific Islands, Chile, etc.

If you want to subscribe to one of our Premium plans (Solo, You&Me, Family), just click here .

Yes, you can. Once you signup any account, simply login with your username and password and go to My Account > Test Tool page. Now select what type of test message you want to deliver (either SMS or Email) and then click on the "Test Now" button.

An email or SMS will be instantly sent to your phone. If you don't receive anything, please check your phone number and email address are written the right way. If they're correct, please contact us as soon as possible so we can investigate into a possible delivery problem.

While Free accounts are free of charge, we charge a small one-time fee for Premium memberships. Fees are proportional to the type of service and to the duration of the plan:

* Lifetime memberships are valid for 20 years.

If you cannot login, please reset your password by clicking on the “Forgot your password” link at the login page. If you deleted your account by mistake please contact us.

Please mind that, in order to protect your privacy, every account gets automatically deactivated and permanently deleted from our system if you do not login for 24 consecutive months (2 years). We will not be able to retrieve your personal information as this will be permanently lost.

Yes, you can. You may opt to delete your account anytime. This can be done easily after you log into your account; go to the "My Settings" page and click on the "Edit" link. Now click on the “Deactivate Account” link that appears on the right side of the page.

Your personal information will be permanently and completely removed from our system.

If you want to upgrade to a “Premium” account, just click on the Sign up button on top of this page and proceed with buying one of the available Premium plans.

Once you’ve placed your order, your account will be automatically upgraded to “Premium” and your phone number will be instantly activated for receiving SMS alerts.

NOTE: When subscribing to a Premium plan, please use the same email address used in your Free account.

No. Changing the duration of a Premium plan is not currently possible. Once you buy a 1-month or 1-year plan, you have to wait the plan expires. Upon expiration, your account switches back to "Free" and, at this point, you can buy another Premium plan of the desired duration.

Yes, you will. Anytime you place an order, you’ll receive an invoice at your email address. If you haven't, please contact us and we will get it resent to you.